Delete your Stride Hub account

Delete your account in the app

1. Mobile app: open More, then Privacy & data, then choose Delete my account.
2. Web app: sign in at stridehub.app, open Settings, then Privacy & data, then choose Delete my account.
3. Type DELETE to confirm. This cannot be undone.

Your sign-in is removed immediately.

Ask us to delete it, without the app

Email hello@stridehub.app from the address you signed up with, or use the "Delete my account" topic on our support page, and say you want your Stride Hub account and data deleted. If you write from another address, we may ask you to confirm the request from your account first. We reply within one month, or up to two more months for a complex request, and tell you why. Requests are free. We keep a record of the request for 24 months as evidence that we answered it.

If you are the only owner of an organisation that still has other members, transfer or close the organisation first.

What is deleted

• Your sign-in and account.
• Your profile, your personal riders and horses, your personal records and your preferences.

What is kept, and for how long

Some records must stay, and they stay with your name and contact details removed where the table says so. Deletion on this schedule is currently carried out manually.

Records kept after you delete your account

Data	How long
Records of payments made through Stride Hub	6 years from the end of the financial year (Irish company and tax law), with names and contact details removed once an account is deleted
Published competition results	Kept as a sporting record; after account deletion the name is replaced with "Rider (erased)"
Signed waivers and entry conditions	6 years from signature
A block set by someone else that names you	Until they remove it. If you delete your account, the block is kept for up to 24 months from the deletion or from the last message it stopped (see "Reporting, blocking and moderation")
Backups	Up to 30 days; deleted data leaves backups as they expire
A request to stop emailing you	Kept, so we never email you again

Some records belong to other people or to organisations, and stay:

• Deleting your Stride Hub account does not delete the records an organisation keeps about you as its customer or member of staff, such as your name, contact details, bookings, invoices and messages. The organisation decides what it keeps and for how long; we only remove the link between those records and your deleted account. To have them deleted, ask the organisation, or write to hello@stridehub.app and we will pass your request on.
• If you delete your account, your marketplace conversations stay visible to the other person, with your name and contact details removed, until they are deleted 12 months after the last message.
• If another Stride Hub user has shared a horse with your email address, that share is part of their records and stays until they remove it. It only ever gives access to someone signed in with that verified email address. To ask for it to be removed, contact that person or write to hello@stridehub.app.
• If an organisation has blocked you and you delete your Stride Hub account, the block stays in place, so it still applies if you return with the same verified email address or phone number. It ends 24 months after you deleted your account or, if later, 24 months after the block last stopped a message from that email address or phone number. We keep only that email address or phone number with the block (no name and no messages), use it for nothing else, and the organisation can lift the block at any time. To ask for it to be lifted, contact the organisation or hello@stridehub.app.

More detail is in our Privacy Policy. For help, see the support page.