Legal

Stride Hub support

How to get help with the Stride Hub apps and web app, and how to report content or block someone.

Last updated: 20 October 2026

Send us a message

Tell us what you need and we will reply by email within 2 working days. Choose "Privacy request" for a question about your data, or "Delete my account" to have your account deleted.

We use your name and email address only to answer you. What happens to your message is in our Privacy Policy.

We will reply to this address.

We aim to reply within 2 working days.

Privacy request: your message goes to us marked "for the attention of the Data Protection Officer". To confirm it is you, we will ask you to reply from the email address you entered. Then we will act on your request.

Delete my account: to confirm it is you, we will ask you to reply from the email address on your account. Then we will delete it. If you are signed in to Stride Hub, you can also delete your account yourself in the app.

Tell us what you need, in 10 to 5000 characters.

Prefer email? Write to hello@stridehub.app. We aim to reply within 2 working days.

Questions about a booking, entry or refund?

Your lesson, livery place or show entry is with the yard, school or show organiser. Contact them first; their details are on the booking or show page in the app. We will help if you cannot reach them.

Cannot sign in?

Use "Forgot password?" on the sign-in screen. The reset email comes from Stride Hub; check your spam folder.

Delete your account

In the app, go to More, then Privacy & data, then Delete my account. Or choose "Delete my account" in the form above, or email hello@stridehub.app from your account's address. Full steps are on the account deletion page.

Report content and block someone

In short. You can report a message, a marketplace listing or an answer from Sam, and you can block a person or stop messages from an organisation. A moderator reviews every report within 24 hours, every day of the week.

How to report

  • A message. In a conversation, in the app or on the web, open the menu on the message (the ⋯ button, or press and hold on mobile) and choose Report.
  • A marketplace listing. Open the listing and choose Report.
  • An answer from Sam. Choose Report this answer under the answer.
  • Without the app. Email hello@stridehub.app with a link or a description of what you saw, and why you think it should not be there.

You choose a reason: harassment, hate or abuse, sexual content, spam or a scam, something illegal or unsafe, animal welfare, or other. For a listing you can also say it is misleading or that it impersonates someone. You can add a note. You do not need an account to email us.

How to block

  • A person on the marketplace. Choose Block from the conversation or the listing. They can no longer message you, and neither of you can share a horse with the other.
  • An organisation, as a rider. Choose Stop messages from the organisation in the conversation. You keep getting its operational notices, such as booking confirmations, entries, receipts and payment reminders.
  • An organisation blocking a contact. Owners and managers can choose Block this contact in a conversation. Bookings, entries and membership records are not affected.
  • Change your mind. You can see and remove your blocks at any time: in the mobile app under More, then Blocked users and organisations, and on the web in your settings.

The person you block is not told that you did.

What happens next

  • A moderator at Stride Technologies Limited reads the report and the reported item, and acts within 24 hours. They can hide a message, take a listing down, stop an account from messaging or listing, or decide that no action is needed.
  • A listing reported for animal welfare is taken down straight away while we look at it, and so is a listing that three different people report.
  • We tell you what we decided. We also tell the person whose content was hidden, or whose account was restricted, what we did and why. We never tell them who reported them.
  • We keep the report, your note and a copy of the item while the report is open and for 12 months after we close it. After that your identity and note are deleted and only an anonymised outcome is kept. The Privacy Policy has the details.
  • If you think we got it wrong, email hello@stridehub.app and we will look again.

Contact

Email hello@stridehub.app. Reports are reviewed within 24 hours; other messages get a reply within 2 working days.

Your data

Read our Privacy Policy and Terms of Use. The companies that handle your data for us are on the sub-processors page.

Stride Technologies Limited, 2 Kindlewood, Fire Castle Lane, Kildare Town, Co. Kildare, R51 CY22, Ireland.